Ders Planı

Lesson Information

Course Credit
Course ECTS Credit
Teaching Language of Instruction	Türkçe
Level of Course	Associate's Degree, TYYÇ: Level 5, EQF-LLL: Level 5, QF-EHEA: Short Cycle
Type of Course
Mode of Delivery	Face-to-face
Does the course require compulsory or optional work experience?
Course Coordinator	Assist. Prof. Dr. KAMER HAGOP TAŞCIYAN
Instructor (s)
Course Assistant

Purpose and Content

The aim of the course	The aim of this course is to provide students with knowledge of the concepts of quality and quality in healthcare, the principles of total quality management, quality measurement methods, and continuous improvement processes. It also aims to develop students’ basic knowledge and awareness of accreditation, certification, risk management, medical errors, root cause analysis, patient safety, and effective communication in healthcare services.
Course Content	This course covers the concept of quality, quality pioneers and the historical development of quality, quality in healthcare, quality measurement methods and quality indicators, total quality management and its fundamental principles, internal and external customers, continuous improvement processes, the PDCA (Deming) cycle, quality improvement tools, patient satisfaction, accreditation and certification in healthcare services, quality awards, risk management, medical errors, adverse events, root cause analysis, patient safety, and effective communication.

The aim of the course

The aim of this course is to provide students with knowledge of the concepts of quality and quality in healthcare, the principles of total quality management, quality measurement methods, and continuous improvement processes. It also aims to develop students’ basic knowledge and awareness of accreditation, certification, risk management, medical errors, root cause analysis, patient safety, and effective communication in healthcare services.

Course Content

This course covers the concept of quality, quality pioneers and the historical development of quality, quality in healthcare, quality measurement methods and quality indicators, total quality management and its fundamental principles, internal and external customers, continuous improvement processes, the PDCA (Deming) cycle, quality improvement tools, patient satisfaction, accreditation and certification in healthcare services, quality awards, risk management, medical errors, adverse events, root cause analysis, patient safety, and effective communication.

Learning Outcomes

Learn the basic principles of dialysis
Having extensive knowledge about urinary tract and the problems
Learn the concepts Patients and Diseases Information
Where he served as intermediate element in the field of health sciences to be equipped with basic knowledge and applying this information to gain competence
To use the terminology of the area
To have extensive knowledge about kidney failure and organ transplantation
Gain competence working together
To be conscious about social, scientific, cultural and professional ethics
Equipped with appropriate knowledge and skills to developing technology
Develop research and problem solving skills
Ability to work as team
Attaches great importance to human health and the ethical values
To be primarily responsible for binding to the patient and to the use of a dialysis machine
To keep track of patients daily, weekly, monthly and yearly connect to the dialysis machine under the supervision of physicians
Gain competence in first aid applications
To perceive the importance of hygiene rules become effective and practical
Behave according to quality management and processes to participate in these processes
To become proficient about workplace privacy and patient confidentiality issues
To gain competence in acquire the habit of following the information profession
To gain competence in obtaining the concept of lifelong learning and self-development
To communicate properly with patients and caregivers
The effective use of information technology on communication
Use Peritoneal Dialysis and Hemodialysis hemodiafiltration device
Recognize water system
To be recognized and effectively use all the instruments on dialysis
To carry out the checks related to the maintenance of dialysis equipment

Weekly Course Subjects

1	Quality, Quality Pioneers, and Related Concepts
2	Quality in Healthcare and Its Historical Development
3	Measurement of Quality in Healthcare
4	Total Quality Management
5	Internal and External Customers in Total Quality Management
6	Continuous Improvement in Healthcare
7	PDCA/Deming Cycle
8	Quality Circles, Six Sigma, Pareto Analysis, Fishbone (Cause-and-Effect) Diagram, Flowchart, Check Sheet, Histogram, and Failure Mode and Effects Analysis (FMEA)
9	Patient Satisfaction in Healthcare Institutions
10	Accreditation and Certification in Healthcare Services
11	Quality Awards
12	Risk Management in Healthcare Services
13	Medical Errors, Adverse Events, and Root Cause Analysis
14	Patient Safety and Effective Communication

CLASS 1

CLASS 2

CLASS 3

CLASS 4

Lesson Information

Purpose and Content

Learning Outcomes

Weekly Course Subjects

Resources