| The aim of the course |
The aim of this course is to provide students with knowledge of the concepts of quality and quality in healthcare, the principles of total quality management, quality measurement methods, and continuous improvement processes. It also aims to develop students’ basic knowledge and awareness of accreditation, certification, risk management, medical errors, root cause analysis, patient safety, and effective communication in healthcare services. |
| Course Content |
This course covers the concept of quality, quality pioneers and the historical development of quality, quality in healthcare, quality measurement methods and quality indicators, total quality management and its fundamental principles, internal and external customers, continuous improvement processes, the PDCA (Deming) cycle, quality improvement tools, patient satisfaction, accreditation and certification in healthcare services, quality awards, risk management, medical errors, adverse events, root cause analysis, patient safety, and effective communication. |
