Istanbul Aydın University aims to consistently elevate and sustain stakeholder satisfaction— which forms the foundation of all services offered—by placing international standards and relevant legal requirements at the core of all its activities.

Our stakeholder satisfaction policy ensures that the satisfaction and complaints of all stakeholders are regularly collected through various feedback mechanisms, and that all complaints are evaluated objectively without discrimination among stakeholders, with the goal of producing improvements and solutions within a reasonable period, in accordance with the following principles:

PRINCIPLES

1. Enhancing Student Relations: Determining the methods, principles, and responsibilities related to measuring and evaluating satisfaction through Student Satisfaction Surveys, and planning continuous improvement efforts to meet the expectations of all stakeholders.

2. Increasing Staff Satisfaction: Maximizing motivation by collecting feedback from academic and administrative staff and implementing improvements that enhance their satisfaction, preparing them for higher-level positions, and increasing the added value they provide to the institution.

3. Enhancing External Stakeholder Satisfaction: Establishing communication with external stakeholders based on trust and reputation.

4. Effective Management of Supplier Relations: Establishing an effective supply chain by prioritizing companies that adopt a total quality approach in the procurement of goods and services.

5. Reflecting Stakeholder Opinions in Decision-Making: Ensuring that stakeholder feedback is taken into consideration in managerial decisions within the institution.